We’re excited to announce that Showpass has partnered with Teak to bring Refund Protection to your events, providing your attendees with an easy and reliable way to protect their ticket purchases from unforeseen circumstances. With Refund Protection powered by Teak, your customers can purchase protection at checkout to ensure they can cancel and receive a refund if something unexpected arises - like illness, travel issues, or personal emergencies.
By offering Refund Protection, we’re not only enhancing the customer experience, but also giving them the confidence to make a purchase knowing they have an option to get a refund, should their plans change.
How refund protection displayed for ticket buyers in the checkout flow
Key Features of Ticket Protection:
Automatically Included at Checkout: Attendees can opt-in for protection during the checkout process - directly on web, widgets, and mobile app.
Wide Coverage: The protection covers events like concerts, festivals, sports games, and more - helping your attendees in the case of personal emergencies.
Easy Refund Claims: If a customer needs to cancel, they can quickly submit a claim and receive their refund after approval, with clear communication and minimal hassle.
No Additional Effort: You don’t need to do anything to enable Refund Protection. It’s automatically integrated into your event checkout and available for your attendees.
Why Ticket Protection?
Increase Buyer Confidence: Customers are more likely to complete their purchase when they know they have the flexibility to get a refund if needed.
Reduce Support Burden: With clear processes in place, you can avoid handling customer refund requests directly, leaving you to focus on other aspects of your event.
Enhance Customer Experience: Offering peace of mind makes a big difference in customer satisfaction and trust, leading to positive feedback and repeat business.
With Refund Protection, you can ensure your attendees feel secure while making their ticket purchases, and you can reduce the risk and burden on your event operations. It’s an easy way to add value to your events and provide a worry-free experience for your customers.
Have Questions?
Check out our Refund Protection FAQ for answers to common questions about coverage, claims, and how it all works.
